Users

Good to know:

If a user does not comply with the company policy, the system reports this here. For details, see Monitoring company profile.

When you are logged in:

You cannot edit your own user details in this section. To update your own information, go to Account | Profile.

You cannot delete yourself. Only an Administrator can delete other users.

Log in using your Email address and password at https://portal.octalarm.com.
If applicable: Verify your login with the configured MFA method.
In the top navigation, select the Users tab.
Read further where applicable.

Change user details

Select the user you want to edit.
Click Edit.
Update the relevant information, such as Email address or role.
If required, tick or untick Receive paid invoices by Email.[^note-admin]
Click Save to confirm your changes.

Good to know: An Administrator cannot set up MFA for other users. Each user must configure MFA by logging in and enabling MFA under Account | Profile. For more information, see Edit details | Account: Profile: Set multi-factor authentication (MFA).

Delete a user

Select the relevant user.
Click Delete and confirm when prompted.

Note: You cannot remove the last Administrator from the company account. This ensures that your organisation can always adjust settings.