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Device icon icon question

Why is VoIP not connecting?

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You cannot establish a VoIP connection in the following cases:

  • VoIP is disabled.
  • The web portal on the dialler is disabled.
  • You want to use the 24/7 monitored Adésys servers, but the supplied SIM card has not yet been activated.

Solutions

VoIP is disabled

Enable the VoIP component on the dialler. See Settings | Interfaces | VoIP: Explanation of input fields for detailed instructions.

Web Portal is disabled

Enable the web portal on the dialler. See Settings | Interfaces | Web portal: Enabling or disabling the web portal for detailed instructions.

SIM Card not activated

Create a company account in the Octalarm Portal (portal.octalarm.com) and activate Octalarm Connect on the relevant dialler. During activation, select either Connect (GSM and VoIP calling) or VoIP only. See Octalarm Connect: Activate Octalarm Connect for detailed instructions.