Why is VoIP not connecting?

It is possible that:

1. VoIP is disabled;
2. the web portal on the dialler is disabled;
3. you want to use the 24/7 monitored Adésys servers, but the SIM card provided has not yet been activated.

This is resolved as follows

Reason 1

Enable the VoIP component on the dialler.

See Settings|Interfaces|VoIP: Customise VoIP (SIP) settings for further explanation.

Reason 2

Enable the web portal on the dialler.

See Settings|Interfaces|Web portal: enable/disable web portal for further explanation.

Reason 3

Make sure you create a company account in the Octalarm Portal (portal.octalarm.com) and activate Octalarm Connect on the relevant dialler. When doing so, choose Connect (GSM and VoIP calling) or VoIP only.

See Octalarm Connect: Activate Octalarm Connect for further explanation.