Octalarm Connect

The Octalarm Connect service ensures that dialling out is possible at low, fixed costs per month via GSM and/or VoIP/SIP directly (with Adésys servers monitored 24/7).

Different subscription types

We offer 2 different subscriptions, both with the choice of Connect (GSM and VoIP) or VoIP only:

• Octalarm Connect: contact controlled (Touch and Touch Pro)
• Octalarm Connect XL: network controlled via Octalarm Link (Touch Pro with Octalarm Link licence and ARA)

The difference between Connect and Connect XL is in the number of call-out alarms. Pairing with process computers automatically creates more alarm messages, requiring a larger bundle.

You choose VoIP only (or VoIP only XL) if you ONLY want to use our Voice over IP telephony, i.e. making calls over the Internet. This could be, for example, because you want to call with your own SIM card, do not have your own VoIP provider but want redundancy via VoIP or for countries where our GSM SIM card has no coverage. See Where Connect has coverage for an overview of this.

Good to know: if you did not choose Octalarm Connect during onboarding, you can still activate this all-in service on the dialler or via remote setup.

Activate Octalarm Connect

Good to know:
1. the type of your dialler determines the choice between Connect and Connect XL. So you do not have to make this choice yourself.
2. when activated via the dialler, you cannot choose VoIP only. If you want to take out a VoIP only subscription, we recommend you subscribe to Octalarm Connect via the portal.

Via the dialler

• Go to Settings.
• In navigation, scroll to Octalarm Connect.
• Click Add.
• Enter the Email address of the administrator at the end client. You will receive an activation Email at this address.
• Click Next.
• Click Ready.
• In the administrator’s mailbox at the end client, go to the activation Email received and click on the link.
• Complete the registration by filling in the requested details.
• Click Create.
• Click Checkout now.
• Tick Agree to the terms (and download the terms by clicking Octalarm Connect terms).
• Click Checkout now.
• Choose payment by iDeal (Netherlands), Bancontact (Belgium) or credit card.
• Click Continue and follow further payment instructions.

The SIM card and VoIP/SIP calling are now active.

Note: set your Email and VoIP server to Octalarm Portal. See Settings|Interfaces|VoIP|Reset to Adésys SIP server and Settings|Interfaces|Email|Reset to Adésys SMTP server for further explanation.

Via the Octalarm portal (https://portal.octalarm.com)

• In a web browser, go to https://portal.octalarm.com.
• Create a company (see The portal: portal.octalarm.com: Create company account for further explanation) or log in with your existing account.
• Add a device (see The portal: portal.octalarm.com: Pair alarm diallers for further explanation) or select the relevant device.
• In the grey bar at Subscribe to Octalarm Connect now, click Add.
• Choose Octalarm Connect or VoIP Only.
• Click Add.
• Tick Agree to the terms (and download the terms by clicking Octalarm Connect terms).
• Click Checkout now.
• Choose payment by iDeal (Netherlands), Bancontact (Belgium) or credit card.
• Click Continue and follow further payment instructions.

The SIM card and VoIP/SIP calling are now active.

Note: set your Email and VoIP server to Octalarm Portal. See Settings|Interfaces|VoIP|Reset to Adésys SIP server and Settings|Interfaces|Email|Reset to Adésys SMTP server for further explanation.

When the dialler is not connected to the internet (no 4G / no Ethernet connection)

• At a location where internet is available, create a company account on Octalarm portal (see The portal: portal.octalarm.com: Create company account for further explanation) or log in with your existing account.
• Our helpdesk can manually add your alarm dialler to your company account. To do this, they need the dialler’s serial number; see Settings|General|System Information.
• Contact the helpdesk by phone (available Monday to Friday from 08:30 to 17:00 pm on +31 174 794 024).
• Then activate Octalarm Connect via Octalarm portal. See Activate Octalarn Connect: via the Octalarm portal for further explanation.

Monthly payments

Good to know: we collect payment for Octalarm Connect or Octalarm Connect XL monthly by direct debit. No later than 2 days after payment, we will make the invoice available in the company account on the portal and mail it to the Email addresses provided.

Tip: add your accounts payable as a user within your company account and have the invoice automatically sent to their Email address every month. See The portal: portal.octalarm.com: Add user(s) for further explanation.

Note: keep in mind that if the Email address is from an accounting programme, this programme must be able to handle verification. You can check this with your accounting programme provider.

The full history of invoices made available each month is in your company account. You can always download it again afterwards yourself.

• Log in with your Email address and password at https://portal.octalarm.com.
• In the navigation at the top, go to the Account tab.
• In the navigation to the left, click Octalarm Connect.
• Click Show invoices (possibly scroll down first).
• Click on the info icon beside the relevant invoice. If necessary, you can use the various filter options to search for the relevant invoice.
• At the bottom of the Invoice details pop-up screen, click Download. The invoice is now on your PC or laptop.
• Click Close.

Failed payment

Occasionally, a payment from Octalarm Connect by direct debit fails. You will see this directly in your company account.

Good to know: first of all, we reassure you that you do not need to worry about the operation of your Octalarm alarm dialler. Alarm safety is of paramount importance to us, which is why we do not terminate Octalarm Connect subscriptions lightly.

Arrange payment manually once, and thereby guarantee your subscription and the continuation of automatic payments in the future.

• Log in with your Email address and password at https://portal.octalarm.com.
• In the navigation at the top, go to the Account tab.
• In the navigation to the left, click Octalarm Connect. You now have insight into all payments. Outstanding payments are at the top.
• Click Make payment to make the payment again.

  Good to know: no Make payment visible? Then try again later. After a time window of up to 1 business day, the bank releases the payment function to process the payment manually.

• Choose payment by iDeal (Netherlands), Bancontact (Belgium) or credit card.
• Click Continue and follow further payment instructions.

Note: the account number you use to make this payment will be used by us for future direct debits.

Change account number

• Log in with your Email address and password at https://portal.octalarm.com.
• In the navigation at the top, go to the Account tab.
• In the navigation to the left, click Octalarm Connect. You now have insight into all current subscriptions.
• Click Change payment method. You will enter a payment window to transfer €0.01.

  Good to know: this authorises the new account number for future direct debits.

• Choose payment by iDeal (Netherlands), Bancontact (Belgium) or credit card.
• Click Continue and follow further payment instructions.

Convert subscription to a new owner

When taking over a company, it is desirable to transfer the current Octalarm Connect subscription, after selling the assets, to the new owner. As the old owner, you can arrange this with the new owner yourself in the portal.

Note: this applies ONLY when the entire account and all linked alarm diallers are transferred to a new owner (=acquisition of the company). If you want to convert only one dialler with Octalarm Connect to a new owner, please contact our helpdesk. They are available Monday to Friday from 08:30 to 17:00 hours on +31 174 794 024 or by Email at helpdesk@adesys.nl

Steps as a former owner

• As a former owner, log in with your Email address and password at https://portal.octalarm.com.
• In the navigation at the top, go to the Users tab.
• Add the new owner as a user and give them the authority Administrator. Let the new owner verify their invitation. See The portal: portal.octalarm.com: Add user(s) for further explanation.

  Note: make sure the Email address is from a person and not an accounting programme.

• Log out as a former owner.

Steps as a new owner

• As the new owner, log in with your Email address and password at https://portal.octalarm.com.
• Change the account details (see The portal: portal.octalarm.com: Edit data|Account):
  • tab Profile: the details of the main administrator.
  • tab Company: the company details, including the VAT number.
• In the navigation to the left, click Octalarm Connect.
• Click Change payment method (possibly scroll down first). You will enter a payment window with a request to pay €0.01. This authorises the new account number for future direct debits.
  • Choose payment by iDeal (Netherlands), Bancontact (Belgium) or credit card.
  • Click Continue and follow further payment instructions.
• In the navigation at the top, click on the Users tab.
• Remove the old owner and any former employees by selecting the relevant user and clicking 2x on Delete.
• Invite any new users working for the new owner. See The portal: portal.octalarm.com: Add user(s) for further explanation.

  Tip: add your accounts payable as a user within your company account and have the invoice automatically sent to their Email address every month. See The portal: portal.octalarm.com: Add user(s) for further explanation.

Where Connect has coverage

Octalarm Connect works in Zone 1 and Zone 2. The alarm dialler automatically determines the zone according to the set time zone (region and country). See Settings|Appearance|Time Zone for further explanation on how to adjust the time zone.

Good to know: in the US, 2G and 3G are turned off so the dialler will dial out via VoLTE over 4G. This is not possible with the current Octalarm Connect M2M SIMs (from KPN). KPN is implementing the technical developments needed to roll out VoLTE via these SIM cards. Unfortunately, it is not yet clear when VoLTE will actually work.