Where a contact’s name used to appear in the schedule, there is now only a dash. Why is this?

You have probably removed this contact from the service group. That is why the duty schedule now shows a dash instead of a name.

Please note that this leaves one fewer contact in the schedule. This may affect the alarm procedure.

Solution

In the relevant service group, check the Contact information for the configured contacts.

Do one of the following:

• Add the contact to the service group again;
• add a new contact.

See Flowchart and example situations | One week schedule/No adjustment of services | Menu service groups for further explanation.