Where a contact’s name used to appear in the duty schedule, there is now only a dash. Why is this?

This contact has probably been removed from the service group, which is why there is now a dash instead of a name. This does mean one less contact in the schedule. This may affect the alert procedure.

This is resolved as follows

In the relevant service group, check the Contact information of the set contacts. Adjust if necessary by re-entering the contact or adding a new contact.

See Flowchart and example situations|One week schedule/No adjustment of services|Menu service groups for further explanation.