Frequently asked questions about the portal

Can't find your question here?

Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by Email at info@adesys.nl. We are happy to assist you.

1. Do I create one or more company accounts?

2. Do I need to create an individual account for each user?

3. How do I pair a dialler to the portal?

4. How can I change my (company) details?

5. Which web browser do I need for Octalarm Portal?

6. What is the difference in remote setup via portal and via IP address?

7. What can I do if I have forgotten my portal.octalarm.com password?