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Settings icon interfaces icon voip icon VoIP

Voice over IP (VoIP) enables you to make calls over the internet. The Octalarm alarm dialler uses the SIP protocol for this purpose.

Activating the supplied SIM card

To use the 24/7 monitored Adésys servers, activate the SIM card provided during onboarding. This allows you to subscribe to the service Octalarm Connect. Alternatively, you may choose a VoIP-only subscription.

Good to know: If you did not select Octalarm Connect during onboarding, you can still activate this service via Settings | Octalarm Connect or through Remote setup. See The portal: portal.octalarm.com | Remote setup (global) and Remote setup (local) for further explanation.

See Octalarm Connect for more information and instructions on how to activate this service.

When you use Octalarm Connect, the SIP server for VoIP is set to Octalarm Portal by default.

Using your own SIP server

If you do not wish to set up your own SIP server, you can skip this section.

Note: Direct Media (or Direct Routing) is not supported. To avoid issues with NAT (Network Address Translation), loss of audio, or unrecognised DTMF keys, ensure that your proprietary SIP server is always in the media path between the Octalarm alarm dialler and the telephone number to be called.

Good to know: Requirements for your own VoIP server:

  • The VoIP server must be in the media path.
  • The VoIP server must ignore the IP addresses of the Octalarm alarm dialler specified in the SIP protocol. In Asterisk, for example, enable both ‘rtp_symmetric’ and ‘rewrite_contact’.
  • The Octalarm alarm dialler must have a direct outside line from the VoIP server. Supply numbers in GSM format, for example +31174794022.
  • The VoIP server must support the codecs PCMA/8000 (a-Law) and PCMU/8000 (u-Law).
  • DTMF tones must be received as RFC2833 RTP events or SIP INFO packets; in-band DTMF is not supported.
  • The VoIP server must be in the same subnet as the Octalarm alarm dialler, unless the VoIP server is publicly accessible from the internet.
  • For Touch Pro or ARA, the VoIP server may also be accessible via a static route.
  • Go to Settings.
  • Select VoIP in the navigation menu.
  • Click Edit and complete the fields below.
  • Click Save.

Explanation of input fields

Good to know: Please contact your system administrator or provider for this information.

(Left-hand side)

Component

This component is enabled by default. Click the tick to disable the VoIP component. If disabled, the dialler will no longer send alarms via Voice over IP.

Tip: To maintain redundancy, we strongly recommend leaving the component enabled.

SIP server

The SIP server for VoIP is set to Octalarm Portal by default. To use your own SIP server, select Own VoIP server here.

Account

Domain

Enter the domain of your provider (registrar).

Username

Enter the username you use to log in.

(Right-hand side)

Continue account

Fill in address automatically

After entering a domain and user name, use the sip:user@domain button to automatically fill in the SIP address.

SIP address

You can also enter the SIP address manually or edit the automatically filled-in address. Use the format: sip:gebruiker@domein.ext.

Password

Enter the password to log in.

Caller identification

Enter the name you want to appear on the screen.

Advanced

Tip: You can adjust the advanced VoIP settings via The portal: portal.octalarm.com | Remote setup (global) or Remote setup (local).

  • Open the dialler via Remote Setup, select Settings, and scroll to Interfaces.
  • Select VoIP and scroll to Advanced.
  • Click Show and complete the fields below.
  • Click Save.

RTP

Start port range

Enter the start of the port range (between 1024 and 65535).

End port range

Enter the end of the port range (between 1024 and 65535).

RTP transport encryption

The default setting is Optional. You can choose between Disabled, Optional, or Required.

Signal encryption

The default setting is Not required. You can select either Not required or TLS required.

NAT (Network Address Translation)

ICE

ICE is disabled by default. Tick the box to enable ICE for call setup.

STUN

STUN is disabled by default. Tick the box to enable STUN for call setup. If you enable STUN, you must configure a server:

  • Click Add.
  • Enter the hostname of the STUN server.
  • Click Add again.

TURN

TURN is disabled by default. Tick the box to enable TURN for call setup. If you enable TURN, you must configure a server:

  • Click Add.
  • Enter the hostname of the TURN server.
  • Enter the username for login.
  • Enter the password for login.
  • Select the desired transport protocol: TCP, TLS, or UDP. The default is TCP. To safeguard alarms, the dialler accepts both valid and invalid TLS certificates.
  • Click Add again.

Network

Port

Enter the port number (between 1024 and 65535).

Proxy

The proxy is enabled by default. Click the tick to disable the network proxy. If you enable the proxy, you must configure a server:

  • Click Add.
  • Enter the SIP address.
  • Click Add again.

Transport

Select the desired transport protocol: TCP, TLS, or UDP. The default is UDP. To safeguard alarms, the dialler accepts both valid and invalid TLS certificates.

Resetting to the Adésys SIP server

  • Go to Settings and scroll to Interfaces.
  • Select VoIP.
  • Click Edit and under SIP server, select Octalarm Portal.
  • Click Save.
  • Take out an Octalarm Connect service subscription. If necessary, choose the VoIP-only option. See Octalarm Connect for more information and instructions on how to activate this service.