Settings icon interfaces icon voip icon VoIP

Voice over IP is a way of making a call over the internet. With the Octalarm alarm dialler, this is done using the SIP protocol.

Activate supplied SIM card

To use the 24/7 monitored Adésys servers, you can activate the SIM card provided during onboarding. This allows the user to subscribe to the all-in service Octalarm Connect. Customers can also choose to take out a VoIP only subscription.

Good to know: if you did not opt for Octalarm Connect during onboarding, you can still activate this all-in service via Settings|Octalarm Connect or via Remote setup. See The portal: portal.octalarm.com|Remote setup (global) and Remote setup (local) for further explanation.

See Octalarm Connect for more information and read how to activate this additional service.

When using Octalarm Connect, the SIP server for VoIP is set to Octalarm Portal by default.

Using your own SIP server

If you do not plan to use a dedicated SIP server, you can skip this section.

Note: Direct Media (or Direct Routing) is not supported. To avoid problems with NAT (Network Address Translation), lack of audio or non-recognition of DTMF keys, the proprietary SIP server must always be in the media path between the Octalarm alarm dialler and the telephone number to be called.

  • Go to Settings.
  • In the navigation, scroll to VoIP.
  • Click Edit.
  • Select Own VoIP server and enter the details. These settings depend on your provider. Customise VoIP (SIP) settings shows you what information you need. For this information, please refer to your system administrator and/or provider.
  • Click Save.

Customise VoIP (SIP) settings

Component:

By default, this is enabled. Clicking the tick will disable the component. As a result, you no longer send alarms via Voice over IP.

Tip: to maintain redundancy, we strongly recommend leaving the component enabled.

Account

Domain:

Enter the domain of your provider/registrar.

Username:

The username is the name you use to log in.

Fill in address automatically:

By default, this is disabled. Ticking the box will enable auto-fill. This selection prevents you from entering the SIP Address.

SIP Address:

The format for this address is user@domain.ext.

Password:

Enter the password to log in.

Caller identification:

Enter a name you want to see on the screen.

Advanced

  • Click Show.

RTP

Start port range:

Enter the start port range. The range is between 1024 and 65535.

End port range:

Enter the end port range. The range is between 1024 and 65535.

RTP transport encryption

By default, this is set to Optional. Choose between Disabled, Optional or Required.

Signal encryption:

By default, this is set to Not required. Select between Not required and TLS required.

NAT (Network Address Translation)

ICE:

By default, this is disabled. Ticking the box enables the use of ICE for setting up calls.

STUN:

By default, this is disabled. Ticking the box enables the use of STUN for setting up calls.

STUN enabled?

  • Click Add.
  • Enter the URL of the STUN server.
  • Click Add again.

TURN:

By default, this is disabled. Ticking the box enables the use of TURN for setting up calls.

TURN enabled?

  • Click Add.
  • Enter the URL of the STUN server.
  • Enter the username to log in.
  • Enter the password to log in.
  • Select the desired transport protocol: TCP, TLS or UDP. By default, this is set to TCP. To safeguard alarms, the dialler accepts both valid and invalid TLS certificates.
  • Click Add again.

Network

Port:

Enter the port. The range is between 1024 and 65535.

Proxy:

By default, this is enabled. Clicking the tick will disable the network proxy.

Proxy enabled?

  • Click Add.
  • Enter the SIP address.
  • Click Add again.

Transport:

Select the desired transport protocol: TCP, TLS or UDP. By default, this is set to UDP. To safeguard alarms, the dialler accepts both valid and invalid TLS certificates.

Reset to Adésys SIP server

  • Go to Settings.
  • In the navigation, scroll to VoIP.
  • Click Edit.
  • Under SIP server, select Octalarm Portal.
  • Click Save.
  • Take out an Octalarm Connect service subscription. If necessary, choose the VoIP only option. See Octalarm Connect for more information and read how to activate this additional service.