Example A: duty schedule menu

The first service group is always open. The other service groups are closed by default. Open them by clicking on the grey bar.

Configure a duty schedule

In this example, create three shifts: Daytime, Nighttime and Weekend.

Shift Daytime

1. Go to Duty schedule and click Add, or click the desired start date in the schedule.

2. Give the shift the name Daytime.
3. Choose a unique colour; in this example, blue.
4. Click Add and set the contacts as described in the scenario description. The dialler calls from top to bottom, so place the contacts in the correct order.
5. Configure which day blocks this duty will be active:
   • Tick Daytime for all working days.
   • Do not tick Nighttime.
   • Tick Daytime on Saturday as well (staff work Saturday morning).
6. Set the starting date.
7. Leave the end date empty (the shift continues).
8. Leave custom schedule set to Continuous.

Check the calendar on the right to confirm that the shift is active at the intended times.

9. Click Save.

Shift Nighttime

Create the shift Nighttime in the same way as the shift Daytime. Change the following:

2. Name: Nighttime.
3. Colour: green.
4. Contacts: choose the contacts for the Nighttime shift (see the scenario description).
5. Day blocks: tick only Nighttime. Do not tick Saturday night; that falls under the weekend.
6. Starting date: set the start date.
7. End date: leave the end date empty.
8. Custom schedule: leave this set to Continuous.
9. Click Save.

Shift Weekend

Create the shift Weekend in the same way. Change the following:

2. Name: Weekend.
3. Colour: yellow.
4. Contacts: choose the contacts for the weekend shift (see the scenario description).
5. Day blocks: tick Saturday night, Sunday daytime, and Nighttime.
6. Starting date: set the start date.
7. End date: leave the end date empty.
8. Custom schedule: leave this set to Continuous.
9. Click Save.

Result of the duty schedule

These 3 shifts create the following schedule (week overview):

This schedule has the same pattern every week. This is particularly clear in the month overview.

Good to know:

1. Change a duty retrospectively:
   • Option 1: click an existing duty in the calendar, adjust the settings, and click Save.
   • Option 2: in the legend, click a duty, click Edit, adjust the settings, and click Save.
     
     
2. Show duties in the legend:
   in the legend, click > behind Shifts.
   
   
3. View overlapping duties:
   in the calendar, right-click the Overlapping shifts symbol. You then see which duties are active; the first duty listed is active.