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Portal icon Frequently asked questions about Octalarm Connect

FAQ image

Can't find your question here?

Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by Email at info@adesys.nl. We are happy to assist you.

General

  1. What is the difference between the basic subscription (Connect / VoIP only) and the XL variant?

  2. In which countries can I use Octalarm Connect?

Activation

  1. How do you activate Octalarm Connect?

  2. How do you activate Octalarm Connect without an internet connection?

  3. Where can you find the PUK code of your SIM card?

Payments

  1. Can I pay the Octalarm Connect subscription by (annual) invoice?

  2. Can I forward my invoice directly to our accounting software?

  3. I have not yet received my monthly bill, but the amount has already been debited. How is this possible?

  4. How can I change my bank account number?

  5. What should I do if double payments have been made?

  6. What should I do in case of a failed payment?

Enter changes

Good to know: To comply with the GDPR1, we cannot make changes in your company account on the portal.

Note: The editing options available depend on your user role.

  1. How can I change my (company) details?

  2. How can I change the Email address for invoices?

  3. Can I transfer my current subscription to a new owner?

  1. The General Data Protection Regulation (GDPR) is a European regulation that standardises the rules for processing personal data by private companies and public authorities across the European Union. ↩