Frequently asked questions about Octalarm Connect

Is your question not listed? Then feel free to contact our helpdesk. They are available Monday to Friday from 8:30 a.m. to 5:00 p.m. on +31 174 794 024 or by Email at helpdesk@adesys.nl.

Can't find your question here?

Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by Email at info@adesys.nl. We are happy to assist you.

General

1. What is the difference between the basic subscription (Connect / VoIP only) and the XL variant?

2. In which countries can I use Octalarm Connect?

Activation

3. How can I activate Octalarm Connect?

4. How can I activate Octalarm Connect if the dialler has no internet?

5. Where do I find my SIM card PUK code?

Payments

6. Can I pay via an (annual) invoice?

7. Can my invoice be forwarded directly to our accounting software?

8. I have not yet received my monthly bill, but the amount has already been debited. How is this possible?

9. How can I change my bank account number?

10. What should I do if double payments have been made?

11. What should I do in case of a failed payment?

Enter changes

Good to know: due to the implementation of the GDPR¹, we are not authorised to make changes within YOUR company account on the portal. You can edit all (company) data yourself.

Note: only users with the authority Administrator have rights to edit data.

12. How can I change my (company) details?

13. How can I change my Email address for invoices?

14. Can I transfer my current subscription to a new owner?

1. The General Data Protection Act is a European regulation that standardises the rules for processing personal data by private companies and public authorities across the European Union. ↩