Ex B: service groups menu

In this example, we need 2 service groups: Cultivation and Laboratory.

Set Up Service Group

Service group Cultivation

1. Go to Contacts and click on Service groups.
2. Click Add.

3. Give the service group an appropriate name; in this example Cultivation.
4. Select the appropriate weekly schedule; in this example, we will use Standard.
5. Click Add and add the contact Dylan.
6. Select the desired call media: App alert and Voice alert.
7. Check the call sequence and adjust if necessary. Keep in mind personal preferences as indicated in the situation sketch.
8. If necessary, set an acceptance time for each call medium and specify when you want to use this call medium: App alert with Acceptance time for Day and Night | Voice alert without Acceptance time for Night.

Good to know: the dialler first uses all set call media of one contact before it alarms the next person.

9. Click Save.

Repeat steps 5 to 9 for contacts Bryan and Peter. Keep in mind personal preferences as indicated in the situation sketch. The dialler uses the order of contacts in the service group only if no services have been created in the duty roster.

The service group Cultivation then looks as follows:

10. If necessary, change the Number of acceptances, the Max. attempts list, Acceptance time, the Call attempts and the Time between call attempts. See Contacts|Call lists for further explanation.
11. Click Save.

Service group Laboratory

Creating the service group Laboratory is done the same way. Repeat ALL steps under service group Cultivation, setting

3. the name Laboratory;
4. choosing the week schedule Laboratory;
5. adding contact John;
6. setting call medium App alert and Voice alert.

Repeat steps 5 to 9 for contact Danny. Keep in mind personal preferences as indicated in the situation sketch.

The service group Laboratory then looks as follows:

10. If necessary, change the Number of acceptances, the Max. attempts list, Acceptance time, the Call attempts and the Time between call attempts. See Contacts|Call lists for further explanation.
11. Click Save.

Next component to be set

3. Duty schedule menu