Setting contacts as Absent (or Present )

When a contact is absent, for example due to illness or an unexpected day off, you can easily mark them as Absent¹. If a contact is marked Absent, they do not receive alarm notifications to the service group they are in. Remember to manually reset the status to Present as soon as the contact is available again.

Note: it is important that there are always enough contacts in a service group so that someone else can be called if you set a contact to Absent.

Set contact as Absent

• From the dashboard, go to Contacts.
• Click on the relevant contact.
• Under Status:, click Set as absent.
• Click Yes.

There is now a red cross () behind the relevant contact. Within the duty schedule, you will see that the contact has been crossed out (and will therefore not be contacted in case of alarm notifications).

Reset contact to Present

• From the dashboard, go to Contacts.
• Click on the relevant contact.
• Under Status:, click Set as present.
• Click Yes.

The green tick () beside the contact indicates that when this contact is scheduled, he/she will receive alarms again.