Marking contacts as Absent or Present

If a contact is unavailable, for example due to illness or an unexpected day off, you can mark them as Absent¹. When you set a contact to Absent, the system does not send alarm notifications to that contact for their service group. When the contact is available again, set their status back to Present so they will receive notifications.

Note: Always ensure there are enough contacts in a service group. If you set a contact to Absent, someone else must be available to receive alarm notifications.

Mark a contact as Absent

• Go to Contacts from the dashboard.
• Select the relevant contact.
• Press Report Absent or click Present under Status.
• Confirm your choice.

A red cross () now appears next to the contact. In the duty schedule, the contact is crossed out and will not be contacted for alarm notifications.

Reset a contact to Present

• Go to Contacts from the dashboard.
• Select the relevant contact.
• Press Report present or click Absent under Status.
• Confirm your choice.

A green tick () next to the contact indicates that the system will notify them again when scheduled.

1. Only applicable to ARA and diallers licensed for the duty schedule module (DUTY). ↩