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Settings icon general icon network icon Network: internet check

Available via the dialler and remote setup
1. Internet status: view the current internet connection status
2. Network check: configure the method for checking the internet connection
3. Diagnostics: ping the domain of a specific interface

Additional feature via remote setup
4. Download TCP dump

1. Internet status: connection status per interface

Under Network: Internet Check, you can view:

  • the check type: the method the dialler uses to verify the internet connection;
  • the last check per interface and its result: successful icon successful or failed icon failed.

Screenshot network: internet check

Reporting system failures

You can configure each interface to determine whether the system reports a system failure if the internet check fails.

  • Go to Alarms.
  • Tap the System tab.
  • Select the relevant alarm: Eth0 internet failure, Eth1 internet failure1, or GSM internet failure.
  • Click Edit, adjust the alarm settings, and select the desired call list or service group.
  • Click Save.

Good to know:

  1. The Delay before active is set to half an hour by default for these alarms.

  2. If an interface fails, the active connection automatically switches to another interface. This ensures your alarms are always guaranteed.

2. Set up network check: method for detecting the internet connection (check type)

There are 3 ways to check the connection:

  • Cable: is the Ethernet cable connected / not connected properly;
  • Portal (DNS): based on a DNS check to the portal’s configuration servers. This type is default;
  • Hostname or IP address: an http(s) check based on a custom URL. The custom URL must be http or https based and may be a URL or IP address.

Adjusting the setting

  • Open Settings.
  • Select Network in the navigation menu.
  • Click Edit.
  • Choose the required check type: Cable, Portal (DNS), or Hostname or IP address. If you select Hostname or IP address, enter the relevant URL or IP address.
  • Click Save.

3. Diagnostics: running a ping command

You can run a ping command over the available interfaces to support troubleshooting and diagnostics.

  • Open Settings.
  • Select Network in the navigation menu.
  • Click Diagnostics.
  • Use the double arrows to select an interface: Web portal, Mobile network, Ethernet eth0, or Ethernet eth11.
  • Enter the host name or IP address.
  • Click Test.

The dialler displays the ping result in the window.

  1. NOT applicable to Touch. ↩ ↩2