How can I change my Email address for invoices?

You can easily change that yourself in your company account on the portal.

Good to know: due to the implementation of the GDPR¹, we are not authorised to make changes within YOUR company account on the portal.

Note: only users with the authority Administrator have rights to edit data.

You might want to:

1. send the invoice to a new user’s Email address;
2. send the invoice to the Email address of another existing user;
3. change the existing recipient’s Email address.

This is resolved as follows

Good to know: we can send the monthly invoices to multiple Email addresses. So it is not specifically necessary to enable the receipt of invoices for 1 user only.

Reason 1

Add a new user to the company account and tick the option Receive paid invoices by Email.

See The portal: portal.octalarm.com: Add user(s) for further explanation.

Reasons 2 and 3

Change the details of the existing user.

See The portal: portal.octalarm.com: Users|Change existing data for further explanation.

Tip: don’t forget to uncheck the option Receive paid invoices by Email for the user who received the invoices before, if they no longer want to receive the invoices.