How can I change my Email address for invoices?

You can easily change that yourself in your company account on the portal.

Good to know: due to the implementation of the GDPR¹, we are not authorised to make changes within YOUR company account on the portal.

Note: only users with the authority Administrator have rights to edit data.

You might want to:

1. send the invoice to a new user’s Email address;
2. send the invoice to the Email address of another existing user;
3. change the existing recipient’s Email address.

This is resolved as follows

Good to know: we can send monthly invoices to multiple Email addresses. Therefore, it is not necessary to enable invoice sending for only one user.

Reason 1

Add a new user to the company account and tick the option Receive paid invoices by Email.

See The portal: portal.octalarm.com: Add user(s) for further explanation.

Reasons 2 and 3

Change the details of the existing user.

See The portal: portal.octalarm.com: Users|Change existing data for further explanation.

Tip: don’t forget to uncheck the option Receive paid invoices by Email for the user who received the invoices before, if they no longer want to receive the invoices.

1. The General Data Protection Act is a European regulation that standardises the rules for processing personal data by private companies and public authorities across the European Union. ↩