Frequently asked questions about the alarm dialler

Is your question not listed? Then feel free to contact our helpdesk. They are available Monday to Friday from 8:30 a.m. to 5:00 p.m. on +31 174 794 024 or by Email at helpdesk@adesys.nl.

General

1. How many inputs does the Octalarm alarm dialler have?

2. Can a company network firewall prevent connection to the alarm dialler?

3. Can I change the order of contacts in a call list?

4. What can I do if I forget my password?

Remote setup

5. How can I manage the alarm dialler remotely?

6. How can I manage the alarm dialler via a local company network?

7. How can I give a contact access for remote setup?

Alarms and system failures

8. What is a system failure?

9. Why do I get the message ..., multiple call attempts failed?

10. I’ve received the message Maximum battery age reached. Should I replace it right now?

Interfaces

11. Can I specify a preference for how alarm dialler executes an outbound call?

12. Does the Octalarm alarm dialler come with a SIM card?

13. Under GSM it says Calling via 4G disabled; is this correct?

14. I suspect that the GSM module of the alarm dialler is defective. What should I do?

15. What should I set up when using my own VoIP server?

16. Why is VoIP not connecting?

Additional products

17. How do I connect an EM-8001 external module to the Octalarm alarm dialler?

18. Can I connect the EM-8001 external module in star configuration?

19. How do I mount the alarm dialler in the IP65 cabinet?

Firmware (software)

20. What is the latest firmware version?

21. How do I know if a new firmware version is available?

22. How do I install a firmware update?

23. Why don’t I see the firmware update?

24. What can I do if the firmware update fails?

25. What are the features available per firmware version?