Frequently asked questions about the alarm dialler

Can't find your question here?

Are you an end customer?

Please contact the installer from whom you purchased the alarm dialler. The installer will help you check and adjust the settings.

Are you an installer?

Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by telephone on +31 174 794024 or by Email at helpdesk@adesys.nl. We are happy to assist you.

General

1. How many inputs does the Octalarm alarm dialler have?

2. Can a company network firewall prevent connection to the alarm dialler?

3. Can I change the order of contacts in a call list?

4. What can I do if I forget my password?

Remote setup

5. How can I manage the alarm dialler remotely?

6. How can I manage the alarm dialler via a local company network?

7. How can I give a contact access for remote setup?

Alarms and system failures

8. What is a system failure?

9. Why do I get the message ..., multiple call attempts failed?

10. I’ve received the message Maximum battery age reached. Should I replace it right now?

Interfaces

11. Can I specify a preference for how alarm dialler executes an outbound call?

12. Does the Octalarm alarm dialler come with a SIM card?

13. Under GSM it says Calling via 4G disabled; is this correct?

14. I suspect that the GSM module of the alarm dialler is defective. What should I do?

15. What should I set up when using my own VoIP server?

16. Why is VoIP not connecting?

Additional products

17. How do I connect an EM-8001 external module to the Octalarm alarm dialler?

18. Can I connect the EM-8001 external module in star configuration?

19. How do I mount the alarm dialler in the IP65 cabinet?

Firmware (software)

20. What is the latest firmware version?

21. How do I know if a new firmware version is available?

22. How do I install a firmware update?

23. Why don’t I see the firmware update?

24. What can I do if the firmware update fails?

25. What are the features available per firmware version?