Frequently asked questions about the alarm dialler

Can't find your question here?
Are you an end customer?
Please contact the installer from whom you purchased the alarm dialler. The installer will help you check and adjust the settings.
Are you an installer?
Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by telephone on +31 174 794024 or by Email at helpdesk@adesys.nl. We are happy to assist you.
General
Remote setup
Alarms and system failures
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Why do I get the message ..., multiple call attempts failed?
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I’ve received the message Maximum battery age reached. Should I replace it right now?
Interfaces
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Can I specify a preference for how alarm dialler executes an outbound call?
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I suspect that the GSM module of the alarm dialler is defective. What should I do?
Additional products
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How do I connect an EM-8001 external module to the Octalarm alarm dialler?
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Can I connect the EM-8001 external module in star configuration?