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Device icon Frequently asked questions about the alarm dialler

FAQ image

Can't find your question here?

Are you an end customer?

Please contact the installer from whom you purchased the alarm dialler. The installer will help you check and adjust the settings.

Are you an installer?

Please contact our helpdesk. You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m. by telephone on +31 174 794024 or by Email at helpdesk@adesys.nl. We are happy to assist you.

General

  1. How many inputs does the Octalarm alarm dialler have?

  2. Can a company network firewall block the connection to the alarm dialler?

  3. Can I change the order of contacts in a call list?

  4. What shout you do if you forget your password?

  5. How do I perform a controlled shut down?

Remote setup

  1. How can you manage the alarm dialler remotely?

  2. How do I manage the alarm dialler on a local network?

  3. How do I grant remote setup access to a contact?

Alarms and system failures

  1. What is a system failure?

  2. Why do you receive the message ..., multiple call attempts failed?

  3. Should I replace the battery immediately when I see the message Maximum battery age reached?

Interfaces

  1. Can I specify a preference for how alarm dialler makes outbound calls?

  2. Does Adésys supply a SIM card with the Octalarm alarm dialler as standard?

  3. Why is Calling via 4G disabled under GSM?

  4. GSM module appears defective - what should you do?

  5. What should I configure when using my own VoIP server?

  6. Why is VoIP not connecting?

Additional products

  1. How do I connect an EM-8001 external module to the Octalarm alarm dialler?

  2. Can I connect the EM-8001 external module in a star configuration?

  3. How do I install the alarm dialler in the IP65 cabinet?

Firmware (software)

  1. What is the latest firmware version?

  2. How do you know if a new firmware version is available?

  3. How do you install a firmware update?

  4. Why don’t you see the firmware update?

  5. What can you do if the firmware update fails?

  6. Which features are available for each firmware version?