Example B: two week schedules | weekly change call sequence

Situation Diagram

• There is a service group Cultivation containing 3 contacts:
  • Bryan;
  • Dylan;
  • Peter.
• The working day of these contacts runs from 7:30 a.m. to 4:30 p.m.
• In addition, there is a service group Laboratory containing 2 contacts:
  • John;
  • Danny.
• The working day of these contacts runs from 9:00 a.m. to 5:00 p.m.
• On Fridays, everyone works until 16:00 hours and no employees work on Saturdays and Sundays.
• For service group Cultivation, everyone is scheduled first for one week. This pattern is repeated.
• For service group Laboratory, both contacts alternate the 1^st duty.
• The contact-call sequence is the same for all day blocks.

Preferred call sequence Cultivation

Preferred call medium Cultivation

Preferred call sequence Laboratory

Preferred call medium Laboratory

Good to know: in this example, we assume that all contacts (Bryan, Dylan, Peter, John and Danny) have already been created in the Contacts menu. No contacts created yet? See Contacts|Add and edit for further explanation.

Components to be set

1. Weekly schedule menu
2. Service groups menu
3. Duty schedule menu