Why don’t I see the firmware update?

It is possible that:

1. the alarm dialler is not connected to the internet;
2. the web portal is disabled;
3. a firewall in the company network prevents uploading.

This is resolved as follows

Reason 1

On the dialler’s dashboard, check that the GSM and Ethernet connection are active. See Dashboard: Logged in for further explanation. When both are not active, the dialler does not have Internet access. Make sure at least one of the two components is active.

See Settings|Interfaces|GSM: Customise GSM settings and Settings|Interfaces|Ethernet: Customise Ethernet settings for further explanation.

Reason 2

Enable the web portal.

See Settings|Interfaces|Web portal: enable/disable web portal for further explanation.

Reason 3

In case your network has a firewall that does not allow incoming connections by default, you will need to make adjustments to your firewall when using the web interface.

See Extra info|Firewall company network: Incoming firewall for further explanation.