Why don't you see the firmware update?

You may not see the latest firmware update if:

1. your alarm dialler is not connected to the internet;
2. the web portal is disabled;
3. a firewall in your company network blocks the update.

Possible solutions

1. Check the internet connection

• On the dialler’s dashboard, verify that either the GSM or Ethernet connection is active. See Dashboard: Logged in for further explanation.
• If both connections are inactive, the dialler does not have internet access.
• Activate at least one of the connections. For more information, see Settings | Interfaces | GSM: Explanation of input fields and Settings | Interfaces | Ethernet eth0: Explanation of input fields.

2. Enable the web portal

• Enable the web portal. For instructions, see Settings | Interfaces | Web portal: Enabling or disabling the web portal.

3. Adjust the firewall settings

• If a firewall blocks required connections, adjust the firewall to allow communication. See Firewall company network: Incoming firewall for guidance.