Call lists

By default, there are two call lists¹:

• All contacts: automatically generated list of all contacts with a phone number. This call list is linked to all inputs by default, so an alarm always reports out.

• Administrators: automatically generated list of all contacts with the authority Administrator whose phone number has been entered. This call list is used in case of the system failure No one scheduled.

In addition to these standard call lists, you can create your own call lists to suit your situation. This might include a group of contacts within a discipline in the company who have their own type of disruptions. For example: Cultivation or Technology.

To control how alerts are handled, link a call list to an alarm input. In the event of an emergency, the relevant discipline within the company will then receive the alert. See Alarms|Configuring inputs for further explanation on linking a call list to an alarm input.

Creating a call list

• From the dashboard, go to Contacts.
• Click the Call lists button.
• Click Add to create a new call list and fill in the fields below.
• Click Save.

Explanation of input fields

New

Enter a clear name for the call list, for example: Urgent Night, Cultivation or Technology.

Add contacts

• Click Add.
• Select a contact.
• Select the desired call medium.
• The Accept time is automatically ticked for app, Email, SMS and pager. When using these call media as notifications, you can untick this option.

  Note: by unticking the acceptance time for these call media, the alarm is accepted immediately after being sent. For critical alarms, we do not recommend this as you cannot assume that the alarm has actually been noticed.

• The availability within the weekly schedule (Day / Night icon / Weekend ) is automatically ticked for all time slots. By unticking availability, the contact will not receive alarms during that time slot. See Settings|Appearance|Weekly Schedule for further explanation on how to set the times and weekend days.

  Note: when all contacts are unticked for a certain time slot, the dialler only alerts locally (assuming the buzzer of the corresponding input is enabled). Only at the next time slot where a contact is marked as active does the dialler send out alarms again. So make a conscious choice when unticking the availability of contacts within the weekly schedule.

Good to know: you can add up to 20 elements to a call list. For example, an element is John voice alert, John app alert, and so on. If you want to add more than 20 elements, consider taking out a licence for the duty schedule module. With the duty schedule module, if a contact does not accept an alarm, the dialler first calls this contact via all set call media before moving on to the next person. See Duty schedule module for further explanation.

Number of acceptances

Increase the number of acceptances when you want several (different) people to receive the alarm message before the dialler stops alerting, for example in case of very urgent alarms.

Max. attempts list

Here you set the number of call attempts for the full call list.

Acceptance time

The acceptance time is the time in which the contact can call or text back to the Octalarm alarm dialler. It defaults to 5 minutes and applies to everyone in the list who has acceptance time ticked.

Note: for callback, dial the mobile phone number of the Octalarm alarm dialler. You will see this number when performing a test call (see Contacts|Add and edit: Run test call).

Call attempts and time between these call attempts

For each call list, you can set the number of call attempts and the time between call attempts to an added contact. The number of call attempts and the wait time applies to everyone in the list.

Customise sequence of contacts in call list

• From the dashboard, go to Contacts.
• Click the Call lists button.
• Select the desired call list.
• Click Edit.
• Select a contact and drag it to the desired position.
• Click Save.