Example A: one week schedule | no adjustments to duties
Situation Diagram
- There is one service group Cultivation containing 3 contacts:
- Bryan;
- Dylan;
- Peter.
- On normal weekdays, employees work from 08:00 to 17:00 and on Saturday mornings from 08:00 to 12:00 noon. After that, the weekend begins.
- The contact-call sequence is different for each day block, and each contact has a call-media preference.
Preferred Call Sequence
| Day | Night | Weekend | |
|---|---|---|---|
| Bryan | 1st | - | - |
| Dylan | 2nd | 2nd | 1st |
| Peter | 3rd | 1st | 2nd |
Preferred Call Medium
| Day | Night | |
|---|---|---|
| Bryan | voice | - |
| Dylan | app | app and voice |
| Peter | voice | voice |
Good to know: in this example, we assume that the contacts Bryan, Dylan and Peter have already been created in the
Contactsmenu. No contacts created yet? See Contacts|Add and edit for further explanation.