Example A: a single weekly schedule, with no adjustments to shifts
Scenario description
- There is one service group Cultivation sector A. This service group contains three contacts: Bryan, Dylan and Peter.
- On working days, staff work from 8.00 am to 5.00 pm. On Saturday mornings, they work from 8.00 am to 12.00 noon. After that, the weekend begins.
- The call sequence varies depending on the time of day. In addition, each contact has a call medium preference.
Preferred call sequence
| Daytime | Nighttime | Weekend | |
|---|---|---|---|
| Bryan | 1st | - | - |
| Dylan | 2nd | 2nd | 1st |
| Peter | 3rd | 1st | 2nd |
Preferred call medium
| Daytime | Nighttime | |
|---|---|---|
| Bryan | voice alerts | - |
| Dylan | app alerts | app alerts and voice alerts |
| Peter | voice alerts | voice alerts |
Good to know: in this example, we assume that the contacts Bryan, Dylan and Peter have already been created in the
Contactsmenu. No contacts created yet? See Contacts | Add and edit for further explanation.
Components to be set
Set the following components: