Product style icon duty Example A: one week schedule | no adjustments to duties

Situation Diagram

  • There is one service group Cultivation containing 3 contacts:
    • Bryan;
    • Dylan;
    • Peter.
  • On normal weekdays, employees work from 08:00 to 17:00 and on Saturday mornings from 08:00 to 12:00 noon. After that, the weekend begins.
  • The contact-call sequence is different for each day block, and each contact has a call-media preference.

Preferred Call Sequence

DayNightWeekend
Bryan1st--
Dylan2nd2nd1st
Peter3rd1st2nd

Preferred Call Medium

DayNight
Bryanvoice-
Dylanappapp and voice
Petervoicevoice

Good to know: in this example, we assume that the contacts Bryan, Dylan and Peter have already been created in the Contacts menu. No contacts created yet? See Contacts|Add and edit for further explanation.

Components to be set

  1. Weekly schedule Menu
  2. Service groups menu
  3. Duty schedule menu