What can I do if I forget my password?

It is possible that:

1. a contact does not remember his/her password, but an Administrator or Installer does have access with his/her own password;
2. ALL passwords of contacts have been forgotten.

This is resolved as follows

Reason 1

An Administrator or Installer can change the password of contacts.

See Contacts|Add and edit: Forgotten your password? for further explanation.

Reason 2

There is no one to modify the existing passwords. You can then reset the dialler login with your company account login details.

See Dashboard: Forgotten password for further explanation.