I suspect that the GSM module of the alarm dialler is defective. What should I do?

If you suspect that the GSM module is defective, please contact our helpdesk. They can be reached Monday to Friday from 8:30 a.m. to 5 p.m. on telephone number +31 174 794024. During this phone call, we will assess whether there is a defect in the GSM module or the alarm detector. It could also be a faulty setting.

• Zorg dat u het serienummer van de Octalarm alarmmelder bij de hand heeft; deze staat in de melder.

• Neem contact op met onze helpdesk: +31 174 794024

• Make sure you have the serial number of the Octalarm alarm dialler to hand; it can be found in the device.

• Contact our helpdesk: +31 174 794024

There is a fault and the dialler needs to be returned. What now?

Step 1: the helpdesk will give you an RMA number for return shipment. Note this number on the address sticker and/or add a note with this number to the box.

Step 2: always note down the Octalarm login details (username and password) or enclose a tag from a contact with the authority of Administrator or Installer.

Step 3: do you have a replacement detector in stock?

• NO: proceed to step 4.
• YES: fine! This ensures that your customer's alarms are secure.
  • Does your customer have an active Octalarm Connect subscription?
    • Yes, then the helpdesk links the active subscription to the replacement (temporary) device.
    • Your customer is helped; alarms are securely arranged.
    • Continue to step 4.
  • No active subscription?
    • Proceed to step 4.

Step 4: return the dialler, the GSM module and, if necessary, the SIM card to:

Adesys BV
Attn: Service | RMA .....
Zwartveen 12
2291 NB Wateringen The Netherlands

After examination and possible repair, we will return the Octalarm alarm detector. If the repair falls within the guarantee period, we will bear the costs.