Activate Octalarm Connect

Good to know:

1. The dialler type determines whether you use Connect or Connect XL. You do not need to make this selection yourself.
   
   
2. If you activate via the dialler, you cannot choose VoIP only. If you require a VoIP only subscription, activate Octalarm Connect via the portal.

Activating via the dialler

• Go to Settings.
• In the navigation menu, scroll to Octalarm Connect.
• Click Add.
• Enter the administrator’s Email address at the end client. You will receive an activation Email at this address.
• Click Next.
• Click Ready.
• Open the activation Email received in the administrator’s mailbox and click the link provided.
• Complete the registration by entering the requested details.
• Click Create.
• Click Checkout now.
• Tick Agree to the terms (download the terms by clicking Octalarm Connect terms).
• Click Checkout now.
• Select your payment method: iDeal (Netherlands), Bancontact (Belgium) or credit card.
• Click Continue and follow the payment instructions.

Once you have completed payment, the SIM card and VoIP calling are active.

Note: Set both your Email and VoIP server to Octalarm Portal. See Settings | Interfaces | VoIP: Resetting to the Adésys SIP server and Settings | Interfaces | Email | Resetting to the Adésys SMTP server for further instructions.

Activating via the Octalarm portal (https://portal.octalarm.com)

• Open https://portal.octalarm.com in your web browser.
• Create a company account (see The portal: portal.octalarm.com | Octalarm portal set up | Create a new company account) or log in with your existing account.
• Add a device (see The portal: portal.octalarm.com | Octalarm portal set up | Pair alarm dialler(s)) or select your device.
• In the grey bar under Subscribe to Octalarm Connect now, click Add.
• Select either Octalarm Connect or VoIP Only.
• Click Add.
• Tick Agree to the terms (download the terms by clicking Octalarm Connect terms).
• Click Checkout now.
• Select your preferred payment method: iDeal, Bancontact or credit card.
• Click Continue and follow the payment instructions.

After payment, the SIM card and VoIP calling are active.

Note: Set both your Email and VoIP server to Octalarm Portal. See Settings | Interfaces | VoIP: Resetting to the Adésys SIP server and Settings | Interfaces | Email | Resetting to the Adésys SMTP server.

If your dialler does not have an internet connection (no 4G / no Ethernet)

• Use any location with internet access to create a company account on the Octalarm portal (see The portal: portal.octalarm.com | Octalarm portal set up | Create a new company account) or log in to your account.
• Contact our helpdesk to manually add your alarm dialler to your company account. Provide the dialler’s serial number (see Settings | General | System Information).
• Call the helpdesk by phone: Monday to Friday, 08:30 – 17:00, at +31 174 794 024.
• Once your dialler is registered, activate Octalarm Connect via the Octalarm portal. For instructions, see Activating via the Octalarm portal.