Activation of Licence for Alarm Diallers Already in the Field

If you have purchased a new alarm dialler including the duty schedule, then skip this section and go directly to Components module.

Before getting started with implementation, it is wise to back up the current settings:

• access the Octalarm alarm dialler via Remote Config;
• go to Settings;
• in the navigation, scroll to Export and Import;
• press the Start Export button. After the export is complete, a download button appears;
• press Download File to download the octalarm_export.dat file.

This file allows you to return to the current settings. Keep this file in a safe place.

Manual Activation of Licence

The purchased licence is sent to the respective dialler via the web portal.

Note: receiving the licence requires a working internet connection and the portal must be enabled on the Octalarm alarm dialler. (See Section 7.4.10. of the manual for further explanation).

After receiving the module, it is NOT immediately automatically activated. It is important that you activate the licence for the duty schedule module yourself in a controlled way and to immediately go through the necessary steps for setting up alarms with a duty schedule. For activation, the message Licence(s) New licence(s) available appears on the alarm dialler dashboard.

Activation is also possible via the portal (portal.octalarm.com).

Click the notification Licence(s) New licence(s) available and click Apply to activate the duty schedule. Without this confirmation, the Octalarm alarm dialler works with the old call lists and thus without a duty schedule. Only after confirmation of the licence does the duty schedule actually become active. Once the duty schedule is active, a few things are different:

• multiple schedules are now possible (see Schedules menu);
• call lists are now service groups (see Service groups menu);
• the Duty schedule menu has been added (see Duty schedule menu).

Conversion of Existing Call List(s)

After licence activation, existing call list(s) are converted to service groups, merging duplicate contacts. For example: a contact who was in a call list twice with SMS and voice with the same number is combined into one contact in the service group.

Sample call list before conversion.

Example of service group after conversion.

In the above examples, John appears three times in the call list for conversion. After the conversion, he appears only once in the service group with the call media voice alert, app alert and e-mail alert. This means that, in the event of non-acceptance, John will be called first voice, app and e-mail before the next person is contacted. If this is unwanted, simply adjust the call preferences in the service group(s).

Note: it is wise to check the service group(s) thoroughly after conversion.