Duty Schedule Menu

The Duty schedule menu shows all service groups sorted by name. As long as no shifts have been created, all contacts from the service group are on the schedule. This will prevent not calling anyone if no shifts have been created yet.

A duty involves controlling which contacts from the relevant service group are alerted and when. You can decide on which day of the week the shift starts. Shifts can only start during the day and therefore not in the evening or night.

To fully set the duty schedule, create one or more shifts. For example: Daytime, Nighttime, Weekend, Even Weeks, Odd Weeks, Holidays. By using three examples, we explain how to configure the duty schedule:

• Example A: one schedule | no modification of shifts
• Example B: two schedules | weekly change to call sequence
• Example C: two schedules | weekly change to call sequence | scheduled holidays