Where a contact’s name used to appear in the duty schedule, there is now only a dash. Why is this?

This contact has probably been removed from the service group, which is why there is now a dash instead of a name. This does mean one less contact in the schedule. This may affect the alert procedure.

This is resolved as follows

1. Go to Contacts and click on Service groups.
2. Click on the relevant service group; for example, Laboratory.
3. Under Contact information, check the set contacts. Adjust if necessary by re-entering the contact or adding a new contact:
   • click Edit;
   • click Add;
   • select the desired contact and set personal preferences (no. 6, 7 and 8);
   • click Save(no. 9).

4. Click Save again.

Back to frequently asked questions