E. B: Service Groups Menu

You need to create two service groups: Cultivation and Laboratory.

Set Up Service Group

Service group Cultivation

  1. Go to Contacts and click on Service groups.
  2. Click Add.

Screenshot service group new

  1. Give the service group an appropriate name; in this example, Cultivation.
  2. Select the appropriate schedule; in this example, we will use Standard.
  3. Click Add and add the contact Dylan.
  4. Select the desired call media: App alert and Voice alert.
  5. Check the call sequence and adjust if necessary. Keep in mind personal preferences as indicated in the situation diagram.
  6. If necessary, set an acceptance time for each call medium and specify when this call medium should be used: App alert with Acceptance time for Day and Night | Voice alert without Acceptance time for Night.

Screenshot service group contact info

Note: all call media set per contact will be used before the next person in the duty schedule is contacted.

  1. Click Save.

Repeat steps 5 to 9 for contacts Bryan and Peter. Keep in mind personal preferences as indicated in the situation diagram. The order of contacts in the service group is used only if no shift have been created in the duty schedule.

The service group for Cultivation then looks as follows:

Screenshot service group Cultivation Example B

  1. If necessary, change the Number of acceptances, the Max. attempts list, Acceptance time, the Call attempts and the Time between call attempts. See Section 5.2. of the manual for further explanation.
  2. Click Save.

Service Group Laboratory

Creating the service group Laboratory is done the same way. Repeat ALL steps under service group Cultivation by:

  1. setting the name to Laboratory;
  2. choosing the schedule Laboratory;
  3. adding contact John;
  4. setting call medium App alert and Voice alert.

Repeat steps 5 to 9 for contact Danny. Keep in mind personal preferences as indicated in the situation diagram.

The service group for Laboratory then looks as follows:

Screenshot service group Laboratory Example B

  1. If necessary, change the Number of acceptances, the Max. attempts list, Acceptance time, the Call attempts and the Time between call attempts. See Section 5.2. of the manual for further explanation.
  2. Click Save.