How can I have a contact (temporarily) not alarmed?

Planned in advance, e.g. in case of leave

You can easily pre-schedule employee leave in the duty schedule by creating an additional (temporary) shift on top of the existing shift. See 2.3 Two schedules | weekly change of call sequence | planned holidays for further explanation.

Unexpected, e.g. illness or absence due to calamity

You can easily set contacts to Absent in the Contacts menu.

1. From the main screen (dashboard), go to the Contacts.
2. Click on the relevant contact.
3. Under Status: press Present.
4. Press Yes.

There is now a red cross behind the relevant contact. Within the duty schedule, you will see that the contact has been crossed out (and will therefore not be accessed in case of alarms).

Note: it is important that there are always enough contacts in a service group so that someone else can be called if a contact is set to Absent.

As soon as the contact is available again, you need to set the status back to Present manually.

Reset contact to Present

1. From the main screen (dashboard), go to Contacts.
2. Click on the relevant contact.
3. Under Status: press Absenct.
4. Press Yes.

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