Example A: One Schedule | No Adjustments to Shifts
Situation Diagram
- There is one service group Cultivation containing three contacts:
- Bryan;
- Dylan;
- Peter.
- On normal weekdays, work is from 8:00 a.m. to 5:00 p.m., and on Saturday mornings from 8:00 a.m. to 12:00 p.m. After that, the weekend begins.
- The contact-call sequence is different for each day block, and each contact has a call-media preference.
Preferred Call Sequence
Daytime | Nighttime | Weekend | |
---|---|---|---|
Bryan | 1st | - | - |
Dylan | 2nd | 2nd | 1st |
Peter | 3rd | 1st | 2nd |
Preferred Call Medium
Daytime | Nighttime | |
---|---|---|
Bryan | voice | - |
Dylan | app | app and voice |
Peter | voice | voice |
In this example, we assume that the contacts Bryan, Dylan and Peter have already been created in the Contacts
menu. If this is not the case, it should be done first. (See Section 5.1. of the manual for further explanation).