Example A: One Schedule | No Adjustments to Shifts

Situation Diagram

  • There is one service group Cultivation containing three contacts:
    • Bryan;
    • Dylan;
    • Peter.
  • On normal weekdays, work is from 8:00 a.m. to 5:00 p.m., and on Saturday mornings from 8:00 a.m. to 12:00 p.m. After that, the weekend begins.
  • The contact-call sequence is different for each day block, and each contact has a call-media preference.

Preferred Call Sequence

DaytimeNighttimeWeekend
Bryan1st--
Dylan2nd2nd1st
Peter3rd1st2nd

Preferred Call Medium

DaytimeNighttime
Bryanvoice-
Dylanappapp and voice
Petervoicevoice

In this example, we assume that the contacts Bryan, Dylan and Peter have already been created in the Contacts menu. If this is not the case, it should be done first. (See Section 5.1. of the manual for further explanation).