Service Groups Menu

A service group is a group of contacts within a discipline in the company who have their own type of disruptions. For example: Cultivation or Technology. To control how alerts are handled, link a service group to an alert input. In the event of an emergency, the relevant discipline within the company will then receive the alert.

Contacts with a phone number automatically enter the default service group All contacts. This is a service group associated with all inputs by default. This default service group can not be used in the duty schedule. To get started with the duty schedule, at least one service group must be created.

All inputs associated with a service group automatically use the schedule set for the service group. The duty schedule then determines who is called via the set shift/shifts. As long as no shifts have been created in the duty schedule, contacts from the service group are called in the order set in the service group.

When adding contacts to the service group, personal preferences can be set for:

• Call media (App alerting, Voice alerting, SMS alerting, Email alerting, Pager alerting) for Daytime and/or Nighttime;
• Acceptance time yes/no.

Note: you can add up to 10 contacts per service group.

Once the service group(s) with all required contacts are properly configured, the next step is to schedule these contacts according to different shifts.

Tip: service groups can also be created and edited on the dialler. On the dialler, go to Contacts, Service groups and add or edit.